Return, Rework & Refund Policy

Last updated: November 2025

At Fasnic – Your Fashion Clinic, we aim to ensure every customer receives high-quality tailoring, laundry and dry-cleaning services. Since these are personalized and manual services, certain situations have specific return, rework, and refund rules. Please read the policy carefully.

1. Tailoring Services — Return & Rework Policy

1.1. No Returns or Refunds After Stitching

Tailoring is a customized service made according to your measurements and instructions. Once the stitching is completed:

❌ No returns

❌ No refunds

1.2. Fitting Issues After Stitching (Important)

If the stitched item requires fitting or adjustment, the tailor will do the fitting free of charge. However:

Pickup & Delivery charges will be paid by the customer.

Because fitting is not an error by Fasnic; it is part of the natural stitching process.

• Customer drop-off: Free

• Fasnic pickup & delivery: ₹— depends on area / partner / rate card

(Your final rates will be added here later)

1.3. Wrong Measurements Given by Customer

If the customer provided incorrect measurements:

❌ Tailor is not responsible

❌ No refund

❌ Fitting is paid service

❌ Pickup & delivery charges apply

1.4. Wrong Stitching by the Tailor

If the tailor clearly made a mistake (verified by Fasnic):

✔ Rework will be done free of charge

✔ Rework pickup & delivery is free

Examples of tailor error:

• Wrong sleeve length

• Wrong neck pattern

• Wrong fitting despite correct measurements

• Missing requested details

2. Laundry & Dry Cleaning — Return & Refund Policy

2.1. Orders Cannot Be Cancelled After Processing Starts

Once the clothes have been washed or dry-cleaned:

❌ No cancellation

❌ No refund

2.2. Issues With Laundry/Dry Clean Service

If the garment is damaged or poorly cleaned:

✔ Fasnic will help mediate with the partner

✔ Rewash may be offered (case-to-case basis)

❌ Refunds are not guaranteed since partners are independent shops

3. Damage or Loss of Garments

Fasnic is a platform connecting customers with independent service partners. In rare cases of loss or damage:

• Fasnic will help resolve the issue

• Compensation (if any) will be offered by the partner

• Decisions depend on the partner's policy

• Fasnic is not liable for replacement or full garment value

4. Pickup & Delivery Charges

Pickup & delivery charges apply in the following situations:

• Customer requests fitting after stitching

• Customer provided incorrect measurements

• Customer wants additional alterations

• Customer missed the delivery slot

• Rewash or rework not caused by partner error

Pickup & delivery are free only when:

✔ The tailor/laundry partner is at fault

5. Refund Processing Time

If a refund is approved (rare cases):

• It will be processed within 5–7 working days

• Refund will be issued via UPI / Fasnic Wallet / Bank Transfer

6. How to Raise a Complaint

You can contact us within 24–48 hours of receiving your order:

📧 fasnicofficial@gmail.com

Send clear photos + order ID + issue description.

We will investigate and coordinate with the partner.

7. Fasnic's Role

Fasnic is an aggregator platform. We do not directly stitch or wash clothes. Liability for service quality lies with the partner, but we assist in resolutions.